Genaro Torres is a very smart and analytical person, he first researches the matter, studies the problems, and propose solutions. He has the ability to improve deficiencies in production, administrative, and customer service processes.
In Star Haus he helped us to define the Sales, Management, and After-Sales process, from which we did not have any previous document. We documented everything in an electronic manual in Intranet (in it appears all the operation and processses of our company) and then we improved them with his help to optimize the performance of all the areas.
The difference after his work is notable in favor of the internal and external customer satisfaction, as well as the financial results. His work was exceptional, I recommend him 100%. |
