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| P r o f e s s i o n a l i s m, o b j e c t i v i t y, a n d c o m m i t m e n t |
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| O R G A N I Z A T I O N A L A N D O P E R A T I O N A L S E R V I C E S |
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RECOMMENDED BOOKS |
| Bicultural services Spanish - English |
| Methodology to Obtain a Measurement System: A Case Study.
Genaro Torres. UNAM, 2006. |
| Idealized Design: How to Dissolve Tomorrow's Crisis Today.
Russell L. Ackoff, Jason Magidson, & Herbert J. Addison. 1st Ed. 2006. |
| The Goal: A Process of Ongoing Improvement.
Eliyahu M. Goldratt. 3rd Ed. 2004. |
| What the Best CEO's Know. Jeffrey A. Krames. 1st Ed. 2003. |
| Production, Productivity, and Competitiveness Measurements:
A Systems Approach.
Genaro Torres. UNAM, 2004. |
| QBQ! The Question Behind the Question, Practicing Personal Accountability.
John G. Miller. Putnam Publishing Group, 2004. |
| Built to Last: Succesful Habits of Visionary Companies.
Jim Collins and Jerry Porras. 3rd Ed. 2002. |
| La Consultoría de Empresas.
Milan Kubr. OIT, 2002. |
| Soft Systems Methodology in Action.
Peter Checkland and Jim Scholes. 1999. |
| The New Rational Manager: A Systematic Approach to
Problem Solving and Decision Making.
Charles H. Kepner & Benjamin B. Tregoe. 1997. |
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| What Got You Here Won´t Get You There.
Marshall Goldsmith. Hyperion, 2007. |